"Bureaucrat" and "customer service" are two words that seem incompatible and contradictory. Nevertheless, Governor Rick Snyder thinks Lansing employees could learn a thing or two from Zingerman's "service culture" training. Does that mean license renewal will include a complimentary bagel with cream cheese? One can dream, right?
Excerpt:"The state of Michigan wants to raise its service game, and it is turning to entrepreneurial businesses for help. Zingerman's, an Ann Arbor–based deli and food company at which doing the right thing by customers is bred in the bone, has stepped up to train government employees in service culture. Michigan's new governor, Rick Snyder, posed the idea to Paul Saginaw, a co-founder of Zingerman's, when the two crossed paths at an awards dinner last winter. "I said, 'Are you serious?' " recalls Saginaw. "But I thought, Wouldn't it be great if the orientation of public servants was, My job is to be your resource. You are paying my salary. How do I help you get your business open?""
Read the rest of the story
here. And a local follow up
here.
Enjoy this story?
Sign up for free solutions-based reporting in your inbox each week.